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Privacy Policy can be found HERE. Cookie Policy can be found HERE.

These terms and conditions (the “Terms and Conditions”) govern the use of www.milestonemelts.co.uk (the “Site”). This Site is owned and operated by Milestone Melts. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Intellectual Property
All content published and made available on our Site is the property of Milestone Melts and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights of the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

• Wax melts
• Candles
• Personalised gifts
• Wax melt tools and accessories

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. We cannot guarantee that your computer monitor’s display of any colour will be accurate. As items are handmade colours, appearance and size may vary slightly. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice. We reserve the right to discontinue any product at any time.

Subscriptions

Last Updated: 6.8.2025

By subscribing to the Milestone Melts Subscription Box, you agree to the following terms and conditions. Please read them carefully before signing up.

Subscription & Billing

• Currently subscription boxes can only be purchased using a debit or credit card.
• By purchasing a subscription, you agree to be billed automatically on a recurring monthly basis.
• Payments are processed securely and must be completed before your subscription box is dispatched.

• Prices may occasionally be adjusted to reflect changes in postage fees and other associated costs. You will always be notified of any price changes before being charged.

Shipping & Delivery

• Subscription boxes are dispatched at the beginning of each month. Shipping times may vary based on your location and chosen delivery method.
• You are responsible for providing accurate shipping details. Milestone Melts is not liable for lost or delayed packages due to incorrect addresses.
• If your box does not arrive within a reasonable timeframe, please contact us at hello@milestonemelts.co.uk for assistance.

Cancellations & Modifications

• You may cancel or pause your subscription at any time, but you must do so before your next billing date to avoid being charged for the upcoming cycle. To cancel or pause your subscription, log into your account or contact me at hello@milestonemelts.co.uk
• Refunds are not provided for prepaid subscription plans; however, you may choose not to renew at the end of your term.

The cut-off date to receive your first subscription box at the beginning of the following month is the 20th. Example: If you subscribe on 20th March, your first box will be the April box, dispatched on or around 1st April. If you subscribe on 21st March, your first box will be the May box, dispatched on or around 1st May, and so on.

Your subscription will renew automatically each month on the date you originally subscribed.

 Please note – You are signing up to a monthly subscription where you agree to receive a box of wax melt wonders each month. By purchasing the subscription box, you agree to a monthly payment, which will be debited from your account unless you choose to cancel. Cancellations must be made before your recurring payment date.

Open Box

Payments

We accept the following payment methods on our Site:

• Credit and debit card
• PayPal
• Apple Pay
• Google Pay

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Reservation Option

The reservation option is offered at the discretion of the owner and is designed to give you flexibility while shopping. Here’s how it works:

If you’d like to reserve items for payment at a later date (within 30 days of your initial request), please get in touch via email or social media with a full list of the items you’d like to reserve and your expected payment date. I’ll confirm your reservation as soon as possible.

Reservations are processed in the order they’re received. While I do my best to hold your selected items, availability cannot be guaranteed until your reservation is confirmed. If any items become unavailable, I’ll contact you to discuss alternatives.

You’re welcome to add to your reservation at any time before your agreed payment date. I’ll send updated confirmations as needed. By reserving items, you agree to purchase them at the listed price at the time your order is placed.

Payments can be made by:

• Adding your reserved listing to your basket and checking out at www.milestonemelts.co.uk (a direct link will be provided),
• Bank transfer, (details will be provided), or
• PayPal to hello@milestonemelts.co.uk

Once payment is received, your order will be dispatched promptly. Orders will be held for up to 7 days after your agreed payment date. If payment is not received within this time, the reservation will be cancelled and the items returned to stock. I will always contact you before this happens.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Standard delivery by post, the provider most likely to be used is Royal Mail, but other providers may be used from time to time.
• For orders that qualify for free delivery (typically for purchases exceeding a specified amount), we will use Royal Mail Second Class as the default delivery service. However, if the order is considered large and/or includes personalised items like wedding favours, it will usually be dispatched using Royal Mail First Class Signed For or a comparable service.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase unless the order qualifies for free delivery.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

International Shipping Policy

Our Standard International Shipping applies to parcels weighing less than 2kg. If your order exceeds this weight, an additional shipping fee will apply, based on your location.

If your order exceeds 2kg, we will contact you directly with the additional shipping cost and instructions on how to make payment. Payment must be made within the specified time frame to proceed with your order. If the additional shipping fee is not paid, we will unfortunately have to cancel your order and issue a refund.

We value your understanding and aim to make this process as smooth as possible. If you have any questions or concerns about international shipping, please don’t hesitate to contact us.

Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

• Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
• Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
• Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at hello@milestonemelts.co.uk or by post at FAO Milestone Melts, 17 Moorlands Lane, Saltash, PL12 4HJ. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

• Custom or personalised goods.

Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.

Refunds do not apply to the following goods:

• personalised items.
• subscription boxes.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
All goods must be returned in the same condition you received them in. Pack your goods in the original box and external packaging where possible. Postage costs must be covered by the customer and orders returned to the address provided.

Milestone Rewards

• Points expire after 365 days if not redeemed.
• Points cannot be reissued for orders that are refunded or cancelled.
• To participate in the rewards program, you must sign up through the Milestone Rewards page (a password reset may be required).
• Please note that users who registered before the program’s launch are not automatically enrolled.
• If you do not already have a website account, creating a rewards account will also create a user account on Milestone Melts.
• Reward points for purchased items will be added to your account once your order has been dispatched.
• Points cannot be applied to orders placed before the launch of the rewards program.
• By signing up for Milestone Rewards, you consent to receive email marketing communications directly from Milestone Melts, as well as updates about Milestone Rewards through the app used to manage the rewards program and process your information. You can opt out of these communications at any time by clicking “unsubscribe” in any email you receive.
• Milestone Rewards Points and bonuses may be modified by Milestone Melts at any time.

Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site may contain links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
Milestone Melts and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Milestone Melts and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

07840 235943
hello@milestonemelts.co.uk

If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address provided.

To: www.milestonemelts.co.uk
Address: FAO Milestone Melts, 17 Moorlands Lane, Saltash, PL12 4HJ
Email: hello@milestonemelts.co.uk

I hereby give notice that I cancel my contract of sale of the following goods or services:
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Ordered on: ______________________________________

Received on: _____________________________________

Customer name: ___________________________________