Monthly Melts Box Feedback - Milestone Melts

I'm Sorry to See You Go – Help Me Improve!

Thank you for being a part of the Monthly Melts Subscription Box. family. I’d love to understand more about your decision to cancel so I can improve my service for you and others in the future.

This short questionnaire should only take 2–3 minutes.

What was the main reason you cancelled your Monthly Melts subscription?

(Select all that apply)

I had too many wax melts already

The cost was too high

I wasn’t happy with the scents included

I wasn’t happy with the designs included

I prefer to choose my own scents and designs

Delivery or packaging issues

I’m switching to another brand

I’m moving / changing circumstances

Other (please specify):

Overall, how satisfied were you with the subscription box while you were subscribed?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

What did you most enjoy about your Monthly Melts subscription?

What could I have done better or differently to keep you subscribed?

Would you consider subscribing again in the future?

Yes, definitely

Maybe – it depends on changes/offers

Probably not

No, I don’t plan to